Last updated: 26 December 2025

This Refunds & Returns Policy applies to all purchases made through https://catholic-wholesale.com/ and is an integral part of our Terms & Conditions.

1. B2B Sales Only

All sales made through this Website are business-to-business (B2B) transactions.

We sell exclusively to registered businesses
Consumer protection and distance selling laws do not apply
There is no automatic right of withdrawal

By placing an order, you confirm that you are acting on behalf of a business entity.

2. Returns Policy

Returns are not accepted by default.

A return may be considered only if:

The product is defective
The wrong product was delivered
The product was damaged during transport

All returns require prior written approval from MIRJAM d.o.o.

3. Return Request Procedure

To request a return, you must contact us at:

📧 info@catholic-wholesale.com

Your request must include:

Order number
Company name
Description of the issue
Clear photos or documentation of the defect or damage

Requests submitted without evidence may be rejected.

4. Time Limits

Claims for damaged or incorrect goods must be submitted within 48 hours of delivery
Claims submitted after this period may not be accepted

5. Condition of Returned Goods

If a return is approved:

Products must be unused and in original packaging
Products must be returned in resaleable condition
Return shipping costs are borne by the customer unless otherwise agreed in writing

We reserve the right to refuse returns that do not meet these conditions.

6. Refunds

Refunds are issued only after returned goods are received and inspected.

Refunds, if approved, will be processed via:

Bank transfer

Refund processing times may vary depending on banking institutions.

7. Non-Returnable Items

The following items are non-returnable:

Products damaged due to improper handling or storage
Products modified or used after delivery
Custom or special-order products (if applicable)

8. Shipping Issues & Liability

Once the order is handed over to the shipping carrier:

Risk transfers to the buyer
Delays caused by carriers or customs are not our responsibility

Shipping is handled by UPS and EuroExpress Bosnia and Herzegovina.

9. Policy Changes

We reserve the right to update this Refunds & Returns Policy at any time.

The latest version will always be published on this page.

10. Contact

For all return and refund inquiries, contact: