Returns & Exchanges

Catholic Wholesale guarantees satisfaction

Catholic Wholesale wants you to be satisfied with every purchase. We guarantee the quality and workmanship of our products. If your order doesn’t meet your expectations, we want to make it right. Our friendly customer experience team is happy to help you with your return and guide you in finding exactly what you’re looking for.

How to return an item

You have 30 days after delivery to return items. 

1. To start return, please contact us via email at info@catholic-wholesale.com
2. Customer support will provide all necessary information for return and Return Merchandise Authorization (RMA) number. All returns without an RMA number will not be eligible for refunds.
3. You have seven (7) business days after contacting us to return your item(s).
4. Please  note that you may be asked to submit a photo of your product to our customer experience team member, especially if there is damage.

Can I exchange my item? 

We offer exchanges for all items. A customer support team member will be happy to help you make an exchange or guide you in finding a suitable alternative.

What do I do if I receive a damaged item?

Any damaged items must be reported to a customer support team within ten (10) business days of the marked delivery date.
*You may be required to submit a photo of your product to our customer experience team member.

What if I am missing an item from my order?

Oops! If we missed something in your order, it is important to contact our customer experience team within ten (10) business days of the marked delivery date. We will be happy to replace what we missed or begin the refund process.

What are the return shipping fees and who is responsible for them?

If you are returning an item because we failed to deliver the correct items or items were damaged, we will cover the return shipping fees. Once your returned item is received, we will begin the refund process.

When will I receive my refund?

Once we receive the returned product we will process your refund within seven (7) business days. Please allow additional days for the refund to show in your account, depending on the policies and regulations of your particular bank.

Cancellation Policy

Since our items are made-to-order, they cannot be canceled once purchased.